Introducing new approaches to registration, enquiries and complaints

SCSWIS has national complaints, enquiries and registration teams dedicated to providing more efficient and effective responses for service providers and people enquiring about, or raising concerns on, quality of care.

Sue Neilson, National Complaints and Quality Assurance Manager explains "SCSWIS is committed to supporting service providers to continually improve the quality of care they deliver so that the rights and needs of people using care are promoted and protected. By setting up dedicated teams for registration, enquiries and complaints we are confident that we can respond quickly. We encourage people who use services and their carers to raise any concern they may have with their provider or with SCSWIS.  

We want providers, people using and choosing services and the wider public to be involved with SCSWIS and we expect our enquiries and complaints teams to be busy.  If you have an enquiry, a complaint or wish to register a service with us, call 0845 600 9527.